Legal Notices (Act on Specified Commercial Transactions)

Display based on the Act on Specified Commercial Transactions

●Basic Information
Seller = Joyous Co., Ltd.
Operations Manager = Yuko Traore
Postal Code = 479-0833
Address = 3-38 Hojo, Tokoname City, Aichi Prefecture
Phone number = 0569-84-7120

●Application Expiry Date
Orders will be held for 7 days from the date of order.
If we do not receive contact on the 8th day, the order will be cancelled.

●Defective Products
If you contact us within 7 days of product arrival, we will proceed with a replacement order.
If the item is out of stock, we will contact you and either replace it with an equivalent item or issue a refund.

●Delivery Time
Orders placed by 2 PM on business days will be shipped on the same day.

●Payment Methods
・Credit card
・Amazon Pay

・Cash on delivery
・Bank transfer (prepayment) *Transfer fees are the responsibility of the customer.

are available.

●Costs other than the product price
◎Shipping fees
・Courier service = 800 yen nationwide (Yamato Transport or Sagawa Express)
・Mail service = Kuroneko Yu-Packet / Nekoposu 360 yen nationwide
◎Payment processing fees
・Cash on delivery = 330 yen

●Payment Deadline
・Credit card, Amazon Pay = at the time of order
・Cash on delivery = in cash upon product arrival
・Bank transfer = within 7 days of placing the order
Please make the payment.

●Return Deadline
Please contact us within 7 days of product arrival and ship the item first.

●Return Shipping Fees
We will bear the cost for defective product exchanges and incorrect delivery exchanges.
For returns due to customer's convenience, the customer is responsible for shipping and handling fees.

●About long-term absence, refusal to receive, or cancellation
In such cases, a "delivery attempt notice" will be left by the delivery company. Please contact the delivery company within the "retention period" stated on the notice to request redelivery. If you do not receive the package, the item will be returned to our store. If you wish for redelivery, we will charge 1500 yen; if you wish to cancel, we will charge 2000 yen. Please note that if payment is not made, we may refrain from future transactions.